西餐厅服务人员礼仪(热门两篇)
作为西餐厅的服务人员,你们知道服务人员要学习什么服务礼仪吗?下面是百文网小编为大家整理的西餐厅服务人员礼仪,希望能够帮到大家哦!
西餐厅服务员的常用英语
1 ① How many ? / How many are your party ? 你们几位?
2 ① Two for dinner , please . 两人用餐。
② Can I have a table for two ? 有一张两个人的桌子吗?
③ Could you please make arrangements for a dinner party of six ? 能为6个人安排就餐吗?
④ I’d like to reserve a table for five . 我要预定一张5个人的桌子。
⑤ I have a table for four under the name of Johnson . 我以约翰逊的名字订了一张4人的桌子。
⑥ I would like a nonsmoking table for two . 我想在禁烟区要一张两人的桌子。
⑦ Excuse me , is that table vacant ? 打扰了,请问这是空桌吗?
3 ① My friend will be along shortly . 我的朋友一会就到。
② I’m expecting someone . 我在等人。
4 ① Can I have the menu ? / Could you please give me the menu? / Bring me the menu , please .
5 ① Can / May I take your order now ? 现在可以点菜了吗?
② Are you ready to order now ? / Would you like to order now ? 您现在准备点菜了吗?
③ Would you like a drink before your meal ?/ Would you like a drink to start with ?
④ Would you care for a drink before you order ? 点菜之前您要喝点什么吗?
⑤ Would you like anything to drink ? 您想喝点什么吗?
⑥ Do you need a few minutes ( to decide what you want ? ) 你是不是想再等几分钟(决定你要什么?)
6 ① Yes , ⑴ I’d like to have / try some …… 是的,我想尝尝……
⑵ I’ll try / have …… 是的,我想尝尝……
② I’d like my steak rare / medium / well-done . 我想我的牛排五分/七分/全熟。
③ ⑴ We need a couple more minutes to decide ./ We need a few more minutes to decide . /
We need a couple more minutes to decide . 我们要待会再点。
④ I’m not ready to order yet . 我还没准备好点菜。
⑤ I haven’t figured out what I want yet . 我还没想好吃什么。
⑥ I haven’t decide yet . 我还没想好。
⑦ I can’t decide . ⑴ What’s your recommendation ? / What would you suggest ? 你推荐什么菜?
⑵ What do you recommend ? 你推荐什么菜?
⑶ What’s good today ? 今天有什么好菜?
⑷ What are the specials ? 今天有什么特色菜?
⑧ Well , …… is popular and …… is good . 恩,……很受欢迎,而且……也不错。
⑨ Why don’t you order for me ? 还是你帮我点吧。
7 May I serve your dishes , now ? 现在可以上菜了吗?
8 ① ⑴ Do you like your salad / steak / mutton-chop ……? 你的色拉/牛排/羊排……怎么样?
⑵ Yes , it’s nice and fresh . 是的,好吃,而且新鲜。
② ⑴ It’s so tasty ! 味道真美!
⑵ This is delicious ! 真好吃!
③ Mine is rather tasteless ! 我的毫无味道!
④ …… is out of this world ! ……真是风味绝佳!
⑤ That’s a great meal ! 真好吃 / 真棒!
⑥ The beer is flat . 啤酒走味儿了。
⑦ This is a little tough . 有点儿硬。
⑧ The sauce is lovely . 这汁不错!
⑨ This meat is too fatty . 肉太肥了。
⑩ My mouth water . 我都流口水了。
9 Please try some of this . 请尝尝这个。
10 ① Would you like some more ? / Would you like something else ? / Don’t you want to have more ? 再多吃点!
② How about a refill ? 再来一杯如何?
③ Won’t you have a little more ?/ Take more , please . 再多吃点!
11 ① I’ve had plenty . 我已经饱了
② I don’t think I can eat another thing . 我想我吃不下了。
③ I think I’m fine right now . 我想我现在吃这些就够了。。
④ Thanks ,but I ’ve had more than I should already . 谢谢,但我已经吃的太多了。
⑤ No , but thank you for asking . / No , thanks just the same . 不用了,谢谢你的好意。
⑥ No , thanks . I’m ready to burst now . 不了,谢谢,我的肚子快要胀破了。
⑧ No , thanks ,I’ve already made a pig of myself . 我已经酒足饭饱了。
⑨ No , thanks . I’m really full . 我真的吃饱了。
12 ① Three cheers for …… 为……欢呼三声!
② Here’s to you ! 敬你。
③ To our distinguished friend ! 敬我们尊贵的朋友。
④ This is a toast for …… 这杯酒是敬你的。
13 ① Excuse me for a moment . / Would you excuse me for a minute ? 不好意思,我离开一下。
② I’ll be right back . 我马上回来。
③ Sorry about that . 刚刚真对不起。
14 ① How about making it a Dutch treat ? 各付各的如何?
② ⑴ Let’s go Dutch . 咱们各付各的吧。/ 咱们AA制吧。
⑵ Let’s separate checks . 咱们分开付账吧。
③ ⑴ One check or separate ? 一起算还是分开算?
⑵ Separate checks ? 分开付账吗?
④ ⑴ Let’s go halves . 咱们一人一半吧。
⑵ Let’s split the bills . 咱们平摊吧。
⑤ ⑴ It’s my round today ./ It’s on me tonight ./ Let me get the checks ./ Be my guest . 今天我做东。
⑥ ⑴ Could I have the check ?/ We’d like the bill , please ./ Check , please . 请拿账单来。
⑦ ⑴ Do you take this ? 你们收这个吗?
⑵ Do you take credit card ? 你们收信用卡吗?
⑧ May / Can I have a receipt , please ? 请开一张收据。
⑨ Does this include the tip ? 这包括小费吗?
⑩ Keep the change . 零钱不用找了。
常见菜式:
cold dish 凉菜
vegetable dish 素菜
meat dish 荤菜
main food 主食
hot pot 火锅
spicy hot pot麻辣火锅
cold noodles 冷面
boiled dumpling 水饺
steamed bun 包子
small steamed bun 小笼包
instant-boiled mutton 涮羊肉
meat braised in soy sauce 红烧肉 tofu / bean curd豆腐
fried bread stick 油条
fried dumpling 锅贴
steamed bread 馒头
noodles served with fried bean sauce 炸酱面
sliced noodles 刀削面
porridge 粥
soup 汤
meat ball soup 丸子汤
seaweed soup 紫菜汤
lean meat 瘦肉
fatty meat 肥肉
服务员:
1 Can I help you ? / May I help you ? / What can I get for you today ?
2 May / Can I take your order ? 您要吃点什么?
3 What will it be ? 您要点什么?
4 For here or to go ? / Stay or to go ? / Is that for here or to go ? ——For here . / To go .
5 Do you need some drinks ? / Would you like something to drink ? / What kind of drinks ?
6 Would you like fries to go with that ? ( 如果你是单点汉堡,他可能会这样问 )
7 What kind of meat would you like ? 您要什么肉?
8 What kind of sauce would you like with the chicken nuggets ? / Which sauce do you like ?
你想在鸡块上用哪种酱?
—— Ketchup ( 番茄酱 ) / BBQ sauce (烧烤酱)/ Hot mustard ( 芥末酱)
9 Is that all ? / Anything else ? —— That’s it . ( 多用 ) / That’s all .
麦当劳食物介绍:
1 套餐:combo
通常看着图片就知道几号是什么套餐,点套餐时只要说combo number one 或number one 就好了。有时店员会问, Do you want to go large ? 如果你需要,他会给你大的薯条和可乐。
2 汉堡:hamburger
西餐厅服务人员礼仪
1、讲究个人卫生。着装整洁、无污损,并使自己的头部、手等部位保持清洁。为顾客提供服务时,做到举止得体、自然。
2、熟悉菜肴酒水。当顾客对菜肴、酒水不甚了解时,应及时给与详细的解释,并适当地给出合理的点餐建议,不可一问三不知、答非所问。
3、尊重客人选择。顾客点餐时,不反复推荐客人不点的菜肴、酒水等。尊重顾客的宗教、民族习惯,对于第一次来就餐的顾客,主动询问是否有忌口或其他的用餐习惯。
4、服务热情细致。在接到客人订餐时,认真记录来客人数和用餐时间,并问清是否需要吸烟区或视野良好的座位;当客人进入餐馆,热情、主动地将客人带到座位;在为顾客提供服务时,遵循先女宾后男宾、先客人后主人、先长辈后晚辈、先儿童后成人的原则;客人离去时,提醒顾客不要遗忘所带物品,并表示感谢,欢迎再次光临。
上菜注意事项如下:
①往配餐间或厨房叫菜,不可争先恐后,按顺序接受领菜;
②离厨房之前,检察托盘的清洁,依服务顺序放置托盘上,并注意菜品的美观和温度
③上菜时不可贪便宜,除了干的菜肴勉强用手拿送,带汤汁的菜宜用托盘,端的太多既难看又可能发生意外:
④领菜回到餐厅先放置工作台,到餐桌招呼一声,顺便收除脏的茶杯及烟灰缸,以腾出放置菜肴的空间。
⑤如是吃饭的菜。随即盛饭送上;若为下酒的菜,服侍饮料倒啤酒或汽水,应慢慢斟入杯中,但不宜倒的满,溢出杯外;
⑥上菜时要轻巧,不要弄出声来,端送盘、碟、碗时,要以四双支手指支撑底部,姆指轻按缘边,不可触及食物。
⑦上菜的方向,从客人的左方端上,但饮料恰愉相反,要用右手从右方奉上:有时视餐桌的位置,可便宜行事;至于上菜先后顺序,最好是预先得知谁是主人,以便按宾主先后之序进行。
⑧热烫的中菜上桌时,应提醒客人的注意,因为有些用油炖的菜虽然沸,但没有冒热气,不知情的客人往往一口气咽下,容易受伤;
⑨外籍客人用中餐时,除筷子外,并准备刀叉,视其习惯与需要提供应用;
⑩外籍客人吃中菜时,征求他们抽意后才给予分菜,分菜时不要羹液溢出,尤其是汤汁落在桌上,弄污餐桌,给予客人不良印象;
注意:服侍中注意水或酒、菜及饭的加添时机,避免客人等候;随时更换烟灰缸、毛巾、汤碗、骨盘于无形之中,如换烟灰缸送上清洁的即撤除有烟蒂的。